Proactive Support

In today's world, IT is the backbone of any business. Just how important it is quickly becomes apparent the moment emails stop working, phones go down, or a production server fails!

For most companies, the critical nature of these systems, combined with ever-increasing security threats and the cost of downtime, require them to be properly managed and maintained. WA IT provides professional ICT management through our extensive experience, allowing you to focus on your business without the risks and disruptions of poorly maintained systems.

Our Proactive Support plans include the following services:

  • Unlimited helpdesk support
  • Guaranteed response times
  • Ticket tracking
  • 24/7 monitoring
  • Preventative maintenance
  • Disaster recovery
  • Onsite & offsite backup solutions
  • Backup checks & integrity testing
  • Security policy management & threat resolution
  • Remote maintenance & monitoring (RMM)
  • VPN/remote access administration
  • Patch management
  • Asset management
  • Firewall/UTM management
  • Subscription management
  • Intrusion testing
  • Antivirus software subscription
  • Standard Operating Environment (SOE) configuration

We also offer the following optional services:

After hours support

Emergency call outs or scheduled After Hours support can be provided.


White-glove IT Manager service to oversee ongoing or roll outs of IT services

Project management

New Builds or refitting your workplace can benefit from direct IT oversight.